Brand Policy

At Estrella, we are committed to delivering high-quality jewelry and an exceptional customer experience. Please review our policies below:

Product Care:

• Stainless steel jewelry is water- and perfume-resistant, designed for everyday wear with long-lasting shine and minimal maintenance.
• Chinese gold jewelry is more delicate and requires gentle care. To preserve its beauty, avoid contact with water, perfumes, lotions, and harsh chemicals.
  

Warranty & Defects:

We carefully inspect all items before shipping. If you receive a product that is defective or damaged upon delivery, please contact us immediately so we can assist you.

Exchanges & Returns:

Due to the nature of our products, we do not accept returns.
Exchanges may be accepted under specific conditions. Items must be unworn, in their original packaging, and requested within 15 days of purchase.

Authenticity:

All product materials are accurately described. Stainless steel pieces are made for durability and long-term wear, while Chinese gold pieces offer elegance and affordability when cared for properly.

Customer Responsibility:

Customers are responsible for following the recommended care instructions to maintain the quality and longevity of their jewelry.

Policy Updates:

Estrella reserves the right to update or modify these policies at any time without prior notice.